Close a CWR Micro account
Any CWR Micro account holder can request deletion of their account in the app or by contacting CWR Micro support. Business owners do this by closing the business account.
Last updated: 25 October 2026
Request deletion in the app
- Sign in as the business owner.
- Open Settings, then Privacy and data.
- Select Request account closure, review the retention notice and submit the request.
A driver, or someone who signed in but never set up a business, can delete just their own account the same way: open Settings, then Privacy and data, and select Request account deletion. Someone still on the business set-up screen can tap Delete my account at the bottom of it instead. Any business they work for keeps its records.
If sign-in is unavailable, email contact@clearwasteroute.co.uk from a known business address if you have one. Include the business name (if there is one) and the mobile number used to sign in. Never send a password or one-time code.
What happens next
Submitting the request records it for manual review; it does not automatically close access or delete data. CWR support checks the request comes from the account holder (and, to close a business, from its owner) before closing access. Information that is not required for an ongoing service, legal obligation, transaction, security investigation or legal claim is then deleted or anonymised.
CWR will deal with the request within 30 days (or one calendar month, if that is sooner) of receiving a valid request or any information needed to confirm identity. A complex request may take up to two additional months; CWR will explain any extension before that first deadline.
Some records must be retained after closure: non-hazardous waste records and season-ticket schedules for at least two years, hazardous-waste consignment records for at least three years, and applicable accounting or tax records for at least six years from the end of the relevant financial year. Retained records are restricted to the required purpose and removed when the applicable period ends.
Store purchase and refund evidence may also be kept while needed to reconcile a transaction or meet accounting, fraud-prevention and legal requirements.
Device-only data
The app can remove encrypted offline drafts and evidence from one device without closing the account. In Settings > Privacy and data, choose Remove offline data from this device. Unsynchronised information removed this way cannot be recovered.
For more information, read the CWR Micro privacy notice or contact support.